Returns and Refunds

Any failures/shortages, wrongly delivered or damaged goods must be notified to Customer Service in writing within 2 working days of delivery. All delivery notes require a representative of your company to sign for the goods as received in full and good condition, thereby confirming acceptance of our terms.
We cannot accept responsibility for any damaged/missing goods signed for unchecked on delivery. Plants need to be cared for upon delivery. Neglected plants will not be guaranteed. Invoice discrepancies must be notified in writing, by email or fax within 48 hours of receipt in order that an adjusted invoice can be produced in time for normal payment. Discrepancies will not entitle a customer to withhold payment.

Customer Service
Direct Line: 01342 831639 
Fax: 01342 834169